Aaron Milca Jeus Dudas

Looking for a job

Service Technical Support VII

Remote monitoring engineer at Vertiv who tracks incidents and analyzes equipment data to identify potential issues.

PhilippinesService Technical Support VII at Vertiv (Singapore) Holdings PTE. LTD. ROHQ

About

At Vertiv (Singapore) Holdings PTE. LTD. ROHQ, I monitor alarms and events, track incidents through resolution, and follow up on open cases. I conduct parametric analysis and diagnostics, using equipment data trends to identify potential issues. I also assist junior engineers when needed. I coordinate with customers, engineering, and product teams on incident updates and resolutions, and contribute insights to improve products and services. Previously, at Canon Business Machines (Philippines) Inc., I evaluated product quality and used root-cause analysis to address recurring defects. I also conducted supplier audits and process evaluations to support compliance with quality standards.

Experience

Service Technical Support VII
Monitors, logs, and responds to alarms and events, ensuring timely tracking and resolution of incidents. Conducts parametric analysis and diagnostics, and coordinates with customers and teams to update on incident status.
Remote MonitoringIncident ManagementParametric AnalysisDiagnosticsCustomer SupportGenesys CloudPower BIRemote Monitoring Portal
Electrical Quality Assurance Engineer 1
Monitored and evaluated product quality performance, reducing defect rates and improving consistency. Identified and resolved quality issues using root-cause analysis and conducted supplier audits.
Quality AssuranceRoot Cause AnalysisDefect AnalysisSupplier Audits

Education

Manuel S. Enverga University Foundation Inc. – Lucena Branch
Bachelor of Science in Electronics Engineering degree from Manuel S. Enverga University Foundation Inc. – Lucena Branch from 2018 to 2022.
Bachelor of Science in Electronics Engineering degree from Manuel S. Enverga University Foundation Inc. – Lucena Branch from 2018 to 2022.
Manuel S. Enverga University Foundation Inc. – Lucena Branch
Science, Technology, Engineering and Mathematics (STEM) track with honors from Manuel S. Enverga University Foundation Inc. – Lucena Branch from 2016 to 2018.
Science, Technology, Engineering and Mathematics (STEM) track with honors from Manuel S. Enverga University Foundation Inc. – Lucena Branch from 2016 to 2018.

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About

Experience

Service Technical Support VII

Monitors, logs, and responds to alarms and events, ensuring timely tracking and resolution of incidents. Conducts parametric analysis and diagnostics, and coordinates with customers and teams to update on incident status.

Remote MonitoringIncident ManagementParametric AnalysisDiagnosticsCustomer SupportGenesys CloudPower BIRemote Monitoring Portal

Electrical Quality Assurance Engineer 1

Monitored and evaluated product quality performance, reducing defect rates and improving consistency. Identified and resolved quality issues using root-cause analysis and conducted supplier audits.

Quality AssuranceRoot Cause AnalysisDefect AnalysisSupplier Audits

Education

Manuel S. Enverga University Foundation Inc. – Lucena Branch

Bachelor of Science in Electronics Engineering degree from Manuel S. Enverga University Foundation Inc. – Lucena Branch from 2018 to 2022.

Manuel S. Enverga University Foundation Inc. – Lucena Branch

Science, Technology, Engineering and Mathematics (STEM) track with honors from Manuel S. Enverga University Foundation Inc. – Lucena Branch from 2016 to 2018.