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Aatif Ahanger
Open to opportunitiesProduct Support Engineer
Motivated technical support engineer with VoIP and telecom expertise.
IndiaProduct Support Engineer at Telnyx LLC
About
I am a motivated technical support engineer with a strong background in VoIP and telecom networking. My journey began with a Bachelor of Technology in Electronics and Communication, where I developed a solid foundation in technology and communication systems. I am passionate about learning new technologies and continuously expanding my skill set to stay ahead in the rapidly evolving tech landscape.
Currently, I work as a Product Support Engineer at Telnyx LLC, where I troubleshoot VoIP/SIP calls and assist customers in resolving connectivity issues. My role involves analyzing complex technical problems and collaborating with peers to ensure the highest standard of customer service. I have also gained valuable experience in scripting and network engineering, which has equipped me with a diverse skill set to tackle various challenges in the tech industry.
Experience
Product Support Engineer
As a Product Support Engineer at Telnyx LLC, I troubleshoot VoIP/SIP calls and RTP packets, assist customers with API issues, and analyze fax over IP packets. I perform live packet captures and monitor operational alerts to ensure timely resolutions while collaborating with technical peers.
VoIPSIPWiresharkAPIsLinuxRTPTroubleshootingCustomer SupportPacket CapturesTelecommunications
Product Support Engineer
As a Product Support Engineer at Telnyx LLC, I troubleshoot VoIP/SIP calls and RTP packets, assist customers with API issues, and analyze faxing issues over IP. I perform live packet captures and collaborate with technical peers to ensure high-quality customer service.
VoIPSIPWireshark
Education
University of Kashmir
Bachelor of Technology (B.Tech) in Electronics and Communication, focusing on various aspects of electronics, communication systems, and technology applications.
Govt. Higher Secondary School
Completed Senior Secondary (XII) in Science, covering subjects such as Physics, Chemistry, and Mathematics.
Kashmir Harvard Educational Institute
Completed Secondary (X) education, focusing on foundational subjects and skills necessary for further education.