Abdulkareem Adekogbe

Data Entry Clerk

Accurately entered and updated sensitive client data in internal systems. Conducted data validation and audits to ensure compliance with organizational standards.

Data EntryData ValidationAuditComplianceDatabase ManagementReport GenerationData CleaningMicrosoft Office

Inbound Customer Service Agent

Cognizant

Resolved member inquiries on benefits, eligibility, and claims with a friendly, calm tone, achieving high first-call resolution. Exceeded Quality Assurance standards with strong HIPAA compliance and accurate documentation.

Customer ServiceHIPAA complianceFirst Call ResolutionCall DocumentationQuality AssuranceActive ListeningCommunication SkillsMultitasking

Technical Support Specialist

Lumen

Handled 50+ inbound technical support calls daily, ensuring first-call resolution and customer satisfaction.

Technical SupportTroubleshootingProblem SolvingCall HandlingCustomer Satisfaction

First Call Resolution VA

Generated reports and conducted cleanup to optimize database performance. Supported team operations by retrieving, verifying, and organizing large data sets.

First Call ResolutionClaim KnowledgeHIPAA complianceData IntegrityActive ListeningCommunication SkillsTypingCall DocumentationCRM SystemsMultitaskingProblem SolvingMicrosoft OfficeRemote Team Collaboration

Financial Aid Peer Advisor

Served as primary contact for customer inquiries via phone, email, and live chat. Resolved complaints professionally, resulting in a 95% satisfaction rating.

Customer ServiceCommunication SkillsProblem SolvingDocumentationCross Functional CollaborationEmpathyProfessionalism

Third Party Debt Collector

Managed inbound and outbound calls to assist consumers with debt payments, account verification, and dispute resolution. Exceeded monthly collection targets of $30,000 consistently and maintained high scorecard performance.

Active ListeningProbing QuestionsCRMCall DocumentationCommunication SkillsNegotiationDebt ResolutionCustomer SatisfactionQuality Assurance