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abhra mitra
Looking for a jobTeam Lead
Operations Team Lead at Value RCM Solutions, improving service delivery through quality management and workflow optimization.
IndiaTeam Lead at Value RCM Solutions Pvt. Ltd.
Experience
Team Lead
Directing daily operations, operational performance, quality standards, and talent development within complex service-delivery operations. Leads day-to-day operations, allocates workloads, and ensures adherence to client delivery schedules and SLAs.
Operations ManagementTeam LeadershipQuality ManagementRoot Cause AnalysisWorkflow OptimizationStakeholder ManagementSLA AdherenceKPI Tracking
Subject Matter Expert (SME)
Served as primary operational authority across critical revenue cycle workflows, knowledge governance, and quality management. Functioned as senior tier-2/tier-3 escalation resolution authority and conducted cross-functional knowledge-transfer modules.
Revenue Cycle ManagementEscalation ManagementStandard Operating ProceduresKnowledge transferProcess ImprovementQuality AssuranceData Analysis
Accounts Receivable Analyst
Managed end-to-end receivables management, workflow audits, and high-stakes client communications. Executed accounts receivable investigations, denial root-cause analysis, and systematic recovery strategies within compliance protocols.
Accounts ReceivableDenial ManagementRoot Cause AnalysisCRMData AnalysisClient CommunicationCompliance
Accounts Receivable Analyst
Delivered analytical and transactional excellence within enterprise-scale client accounts. Evaluated complex claims and billing data, identified discrepancies, and maintained top-quartile performance in data accuracy and regulatory adherence.
Accounts ReceivableClaims ProcessingData AnalysisQuality AssuranceRegulatory ComplianceTeamwork
Process Associate
Managed structured process operations in an SLA-governed service-delivery environment, maintaining high first-pass accuracy and service quality. Utilized CRM databases and analytical troubleshooting to resolve transaction exceptions.
Process ManagementCRMTroubleshootingSLA AdherenceQuality Assurance
Practitioner
Delivered client-facing process and sales-support execution in a professional services setting. Developed foundational competencies in CRM administration, operational rigor, client communication, and quantitative analysis.
CRM AdministrationClient CommunicationQuantitative AnalysisOperational Rigor
Education
The Council for Six Sigma Certification (CSSC)
Lean Six Sigma Yellow Belt certification covering process mapping, root cause analysis (DMAIC), cycle-time compression, and statistical defect reduction.
IEC University
Bachelor of Commerce with a focus on Accounting and Finance, covering financial accounting, corporate finance, operational auditing, and quantitative business principles.
North Point Senior Secondary Boarding School
Higher Secondary Education in Business and Commerce, completed in October 2010.
Higher Secondary Education in Business and Commerce, completed in October 2010.