Achraf Tazi

I am a customer-focused professional with a proven track record delivering technical and high-volume customer support across chat, email, and phone channels. I consistently maintain strong CSAT scores while handling large daily volumes and improving support documentation and workflows. My experience includes B2B relationship management with government clients, client liaison responsibilities, and using CRMs like Salesforce and Zendesk to track cases, streamline processes, and ensure timely delivery. I collaborate with product, sales, and business development teams to relay customer feedback and drive product and experience improvements. I hold a Bachelor of Computer Science and multiple customer service and Salesforce certifications. I bring strong communication, multitasking, and detail-oriented problem-solving skills and am motivated to contribute to a customer-centric team that values quality and continuous improvement.