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Community Engagement Specialist
Live chat support professional at Onyx Hair by Nelly, responding to customer enquiries and improving the clarity of information.
NigeriaCommunity Engagement Specialist at Onyx Hair by Nelly
Monitor and respond to customer enquiries and comments across digital platforms, providing clear and professional written responses. Manage consistent customer communication to support engagement and address questions promptly.
Written CommunicationLive ChatEmail Supportinquiry handlingMultitaskingTime ManagementProblem SolvingCustomer InteractionOrganizationFollow up Communications
Manage ongoing online communication and community outreach, including monitoring and responding to comments and enquiries. Coordinate timely responses to audience interactions and ensure clear, consistent messaging across digital channels.
Written CommunicationCommunity Outreach
Completed a Content Creation Course at TS Academy in 2026.
Completed a Content Creation Course at TS Academy in 2026.
Completed an O.N.D. in Mass Communication at Yaba College of Technology in 2023.
Completed an O.N.D. in Mass Communication at Yaba College of Technology in 2023.
Earned a Digital Marketing Skills Institute (DMSI) Certificate.
Supported audience engagement through consistent, clear written communication across digital platforms. Created and managed content to answer common questions and keep the community informed.
Written CommunicationContent CreationCommunity Engagementinquiry handlingMultitaskingTime ManagementProblem SolvingAudience ResponseOrganizationFollow up Communications
Profile sourced from Himalayas.