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Operations Associate
Detail-oriented professional with experience in operational coordination, administrative support and stakeholder engagement.
NigeriaOperations Associate at Pharmarun Lagos
Coordinated medication fulfillment for insured and direct-paying customers by reviewing prescriptions, selecting pharmacy partners, and ensuring timely delivery through a nationwide pharmacy network. Managed daily fulfillment requests by maintaining operational records and resolving order delays and related issues.
Reviewing PrescriptionsDocumentationIssue ResolutionPatient Support
Coordinated campaign and project execution activities, including vendor sourcing, approvals, payment requests, and deployment of billboard and BRT advertising materials for NaviHealth.AI. Supported digital health initiatives through facility visits, stakeholder engagement, feedback collection, and weekly reporting.
Project CoordinationStakeholder ManagementCross Functional CollaborationVendor coordinationOperational ReportingMeeting Minutes
Handled 20–30 customer requests daily across digital channels, responding within the 45-minute service-level target. Reviewed prescriptions, recommended approved OTC medicines when appropriate, escalated complex clinical enquiries, and coordinated invoicing, payments, and fulfillment while providing patient counseling and post-order follow-up.
Customer SuccessReviewing PrescriptionsDrug InformationPatient CounselingInvoicingIssue Resolution
Earned a BSc (Honors) in Pharmacology from the University of Lagos (Faculty of Basic Medical Sciences) between Nov 2017 and Jul 2023.
Earned a BSc (Honors) in Pharmacology from the University of Lagos (Faculty of Basic Medical Sciences) between Nov 2017 and Jul 2023.