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Adi Winata
Looking for a jobContent Moderator Team Lead
I lead Trust & Safety moderation teams, improving policy quality, performance, and operational consistency.
IndonesiaContent Moderator Team Lead at Transcosmos Indonesia (Official)
About
At Transcosmos Indonesia, I lead Content Moderators reviewing user-generated content, enforcing platform policies, and translating quality and performance data into targeted improvement plans.
I've built my career from multi-channel travel customer support into Trust & Safety leadership, coaching teams, running calibration sessions, resolving complex cases, and partnering with Quality Assurance, SMEs, and Operations. I focus on building trust, creating clarity, and helping people improve through data-driven performance management and practical action plans.
Experience
Content Moderator Team Lead
LarkData AnalysisPerformance AnalysisRoot Cause AnalysisTeam LeadershipTrust and SafetyPolicy EnforcementPeople ManagementQuality ManagementOperations ManagementStakeholder ManagementWorkforce ManagementCoaching and MentoringPerformance Improvement
Content Moderator Team Lead
Led and managed a team of Content Moderators, overseeing daily operations and ensuring policy compliance. Monitored KPIs, conducted coaching and calibration sessions, and analyzed data to drive performance improvements.
Education
Universitas Dian Nuswantoro