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Lead Store Associate
SDET at Smart Tech IT Solutions Inc. who automated regression testing for Fortune 500 banking, healthcare, and enterprise clients.
United StatesLead Store Associate at Aldi Inc.
Leads daily store operations, managing cashiering, inventory, stocking, team supervision, and compliance. Improved transaction speed by 85% and sales per hour by 135%.
Cash HandlingPOS systemsInventory ManagementTeam SupervisionComplianceCustomer Service
Delivered end-to-end QA solutions for Fortune 500 clients in banking, healthcare, and enterprise asset management sectors. Designed and executed manual and automated tests, managed defects, and integrated CI/CD pipelines.
JavaSelenium WebdriverCucumber BDDRest AssuredPostmanSQL
Master of Commerce in Management from National University, Bangladesh, with U.S. equivalency verified as a Bachelor's degree by WES.
Completed SDET certification in 2023, covering Java, Selenium WebDriver, Cucumber/BDD, TestNG, Rest-Assured, Postman, API testing, Jenkins CI/CD, Maven, and JIRA.
Completed SDET certification in 2023, covering Java, Selenium WebDriver, Cucumber/BDD, TestNG, Rest-Assured, Postman, API testing, Jenkins CI/CD, Maven, and JIRA.
Holds a Health & Life Insurance License from the State of Maryland, currently expired and eligible for reinstatement.
Completed Sales & Service Excellence training from Standard Chartered Bank.
Increased annual sales by $61,000 through proactive customer engagement and upselling. Managed POS transactions, cash reconciliation, and inventory accuracy.
Customer ServiceUpsellingPOS systemsCash HandlingInventory Management
Led end-to-end software testing across core banking systems and managed a Priority/VIP Banking program, acquiring 1,931 high-net-worth clients. Established and supervised a 24/7 call center and ensured AML/BSA/KYC compliance.
Manual TestingTesting AutomationFlexcubeCard SuiteIVRRSA AuthenticationNice LoggerECRMSQLJiraAgile ScrumUATRegression TestingAML BSA ComplianceCall Center ManagementRelationship ManagementCorporate Trainer
Designed and executed manual test cases and UAT scripts for card service and banking applications. Launched the 24/7 AMEX Customer Service Center, leading pre-launch testing and staff training.
Manual TestingUATRegression TestingCard ServicesAmExCorporate TrainerCompliance
Performed manual testing and UAT for internet banking, SMS banking, and internal applications. Managed call center operations and trained 50+ staff on digital platforms.
Manual TestingUATInternet BankingText BankingCall Center OperationsWorkforce SchedulingCorporate TrainerDigital Banking
Profile sourced from Himalayas.