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Adrian Manea
Looking for a jobCustomer Support Team Lead
Customer Support Team Lead at RND Software Group who led a 20+ agent team across chat, email, and phone support.
RomaniaCustomer Support Team Lead at RND Software Group
Experience
Customer Support Team Lead
Led and coached a team of 20+ Customer Support Specialists across chat, email, and phone support channels. Monitored team performance through KPIs including CSAT, response time, resolution rate, and SLA compliance.
Team LeadershipCoachingPerformance ManagementQuality AssuranceKPI ReportingWorkforce PlanningEscalation ManagementZendeskRedmineSlackConfluenceMicrosoft OfficeGoogle Workspace
Education
High School – Veterinary Technician Profile
Completed a Veterinary Technician Diploma from a high school with a veterinary technician profile in Romania.