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Asesora de Atención Telefónica
Administrative assistant at Banco de la Nación Argentina who handled banking inquiries and customer claims.
ArgentinaAsesora de Atención Telefónica at Banco de la Nación Argentina
Provided telephone assistance and advice to bank clients, ensuring compliance with internal protocols and confidentiality standards. Managed inquiries about financial products and digital service platforms, and handled the reception, registration, follow-up, and resolution of user complaints and procedures.
Customer ServiceFinancial ProductsComplaint ManagementConfidentialityDigital PlatformsQuality Standards
Executed stock control, replenishment, and periodic inventory of merchandise in the warehouse. Prepared and verified the accuracy of orders to ensure efficient dispatch without incidents, and applied internal operational procedures to maintain document organization and traceability.
Inventory Controlstock replenishmentOrder pickingQuality VerificationOperational ProceduresDocumentation
Managed cash collection and central cash handling through various payment methods. Provided personalized customer service, support, and cordial resolution of complaints, and supervised stock replenishment, store order, and daily sales records.
Cash HandlingCustomer ServiceComplaint Resolutionstock replenishmentSales Records
Executed opening, daily cash count, and general closing of the cash register. Managed cash, debit/credit card, and virtual wallet payments, and administered inventory control and coordinated replenishment orders directly with suppliers.
Cash HandlingPayment ProcessingInventory ControlSupplier CoordinationCustomer Service
Currently pursuing a degree in Law (Abogacía) at the University of Buenos Aires.
Certification in Digital Marketing obtained in August 2026.
Certification in Digital Marketing obtained in August 2026.
Completed secondary education with a Bachelor's degree in Social Sciences.