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Ahmed Elbagoury
Looking for a jobCustomer Success Manager
SaaS Customer Success | Key Account Manager | SaaS Sales | Project Management
United Arab EmiratesCustomer Success Manager at Deel
Experience
Customer Success Manager
Acted as a trusted advisor for mid-market and enterprise customers, owning the full customer lifecycle from onboarding to renewal. Identified expansion opportunities and conducted quarterly business reviews to maximize client ROI.
Customer SuccessAccount ManagementOnboardingRenewalsUpsellingCross SellingQBRSaaSCustomer Retention
Senior Customer Success Manager
Managed a portfolio of 130+ mid-market and enterprise SaaS clients, achieving 120%+ NRR and 170%+ ARR while reducing churn from 40% to under 10%. Drove onboarding, training, and health checks to improve user adoption by 60%+.
Customer SuccessSaaSAccount ManagementRetentionChurn ReductionNRRARROnboardingTrainingQBRProject ManagementCross SellingUpselling
Key Account Manager
Managed 150+ mid-market clients across construction, contracting, and real estate sectors, delivering product demos, onboarding, and tailored training. Boosted subscription renewals by 30% through proactive engagement and upselling.
Account ManagementCustomer RetentionUpsellingProduct DemonstrationsOnboardingTrainingMarket ResearchData AnalysisCSATNPSKPI Tracking
Training & Development Specialist
Conducted onboarding training sessions for new hires and mentored new sales team members. Created assessments and quizzes using LMS tools to evaluate training effectiveness.
TrainingOnboardingMentorshipLMSAssessment DesignData AnalysisCoaching
Education
Egyptian e-Learning University
Bachelor's degree in Business Administration.