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Ahmed Mamdouh
Open to opportunitiesCustomer Service Agent
Dedicated translator with experience in customer service and sales.
EgyptCustomer Service Agent at Amazon
About
I am a passionate translator with a Bachelor of Arts in English from the Faculty of Arts, graduating in July 2021. My journey in translation began with freelance projects on Upwork, where I honed my skills in delivering accurate and culturally relevant translations. I also hold a diploma in simultaneous interpretation from The American University in Cairo, which has further enhanced my capabilities in this field.
In addition to my translation work, I have gained valuable experience in customer service and sales, working with reputable companies such as Amazon, Concentrix, and Webhelp. This experience has equipped me with strong communication skills and the ability to work effectively under pressure. I pride myself on being honest, reliable, and open-minded, qualities that I believe are essential in both translation and customer service roles.
Experience
Customer Service Agent
Currently working as a customer service agent and sales representative for Amazon. Responsible for assisting customers and driving sales.
Customer ServiceSalesProblem SolvingCRM SoftwareCommunication Skills
Freelance Translator
Working as a freelance translator for Upwork. Responsible for translating various documents and content for clients.
TranslationInterpretationEnglishArabic
Customer Service Agent
Previously worked as a customer service agent for Concentrix. Handled customer inquiries and resolved issues efficiently.
Education
Faculty of Arts
Graduated with a Bachelor of Arts degree from the Faculty of Arts in July 2021. Specialized in English, gaining a strong foundation in language and literature.
Graduated with a Bachelor of Arts degree from the Faculty of Arts in July 2021. Specialized in English, gaining a strong foundation in language and literature.
The American University in Cairo
Completed a Simultaneous Interpretation Diploma at The American University in Cairo. Developed advanced skills in real-time language interpretation.