Loading profile…
Loading profile…
Operations Lead
I’m an operations and vendor-partnership manager with 9+ years in fintech and banking
IndiaOperations Lead at Shivalik Constructions
Coordinate equipment deployment, client hires, delivery, and returns across active sites. Handle supplier coordination, purchase orders, cost tracking, and resolve client and site issues to keep projects on schedule.
Equipment LogisticsVendor coordinationProcurementCost TrackingInvoicingSupplier Management
Led Accounts Payable, property valuation underwriting, and customer support with a 40+ person team. Designed and implemented a three-phase appraisal digitisation programme that cut service turnaround time by 60% and built a 4,000+ appraiser panel, reducing assignment-to-delivery time from 14 to 9 days.
Operations ManagementVendor ManagementProcess ImprovementAccounts PayableUnderwritingCustomer SupportSLA ManagementContract ReviewJiraConfluenceCoupaTableauSQLAirtableLaunchDarkly
Supported underwriters with procedural and compliance checks aligned to bank policy and RBI guidelines, including KYC/AML screening. Partnered with risk and compliance teams on updated SOPs and controls for high-risk applications.
Credit Card UnderwritingKYCAMLComplianceRisk ManagementSOPsProcess Improvement
Managed B2B client accounts worth about $1M, including account development and contract renewals. Coordinated resource allocation for service delivery.
Account ManagementContract RenewalResource AllocationB2B SalesClient Relations
Completed a Graduate Diploma in Business Analytics at the Singapore Institute of Management in 2025.
Completed a Graduate Diploma in Business Analytics at the Singapore Institute of Management in 2025.
Earned a Post Graduate Diploma in Management with a focus on Finance in 2015.
Earned a Post Graduate Diploma in Management with a focus on Finance in 2015.
Completed the AI for Everyone course on Coursera.
Completed a Bachelor of Computer Applications in 2013.
Completed a Bachelor of Computer Applications in 2013.
Certified Scrum Product Owner (CSPO) certification from Scrum Alliance.
Profile sourced from Himalayas.