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Ajimsy Contreras
Looking for a jobSr Telemarketer
Senior Telemarketer at Central TV & Internet troubleshooting service issues and promoting cable and internet packages.
BelizeSr Telemarketer at Central TV & Internet
Experience
Sr Telemarketer
Managed inbound and outbound calls for cable and internet services, troubleshooting technical issues, processing orders, and upselling packages. Audited junior telemarketers' work and supported training.
TelemarketingCustomer ServiceTroubleshootingWork Order ManagementUpsellingCRMQuality AuditingMentorship
Application Update Agent
Assisted customers with application updates and account inquiries via phone, email, and messaging. Reviewed and updated applications accurately while resolving technical issues.
Customer ServiceData EntryProblem SolvingCommunication SkillsMultitasking
Customer Service & Concierge Agent
Delivered high-quality customer support via phone and email, assisting with travel inquiries, bookings, and concierge services. Handled complaints and coordinated with vendors to resolve issues.
Customer ServiceTravel BookingConcierge ServicesProblem SolvingMultitaskingCommunication SkillsCRM
Cruises Agent
Assisted customers with cruise bookings, itinerary selections, and travel requirements. Resolved reservation issues and coordinated with cruise line representatives.
Customer ServiceCruise BookingReservation ManagementProblem SolvingCommunication Skills
Prospect Support Specialist
Assisted prospective customers with inquiries regarding services, applications, and pricing. Guided prospects through onboarding and followed up to ensure positive experience.
Customer ServiceCommunication SkillsOnboardingFollow upDocumentation
Team Lead
Supervised a team of 8-18 customer service agents, monitored performance against KPIs, conducted coaching sessions, and managed administrative tasks including payroll and scheduling.
Team LeadershipPerformance ManagementCoachingKPI TrackingQuality AssuranceSchedulingPayroll
Resident Support Specialist
Provided support to residents by handling inquiries, complaints, maintenance concerns, and account issues via phone, email, and chat. Coordinated with internal departments and vendors for resolution.
Customer ServiceComplaint ResolutionCommunication SkillsProblem SolvingDocumentation
Vacation Homes Agent
Assisted clients with booking vacation rental properties, managed reservations and inquiries, and resolved guest issues by coordinating with property owners and management teams.
Customer ServiceBooking ManagementReservation SystemsProblem SolvingCommunication Skills
Omni Channel Support Agent
Delivered customer support across phone, email, chat, and messaging platforms. Managed high volumes of interactions while resolving complaints and technical issues.
Customer ServiceOmni Channel SupportProblem SolvingCommunication SkillsMultitasking
Education
Mopan Technical High School
Completed high school education at Mopan Technical High School in 2016.
Completed high school education at Mopan Technical High School in 2016.