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Department Supervisor

Manage full-cycle team development from hiring to coaching within patient experience, clinical practices, policies, phlebotomy, scheduling, and maintenance of HIPAA and EHR data. Extract, remediate, and analyze monthly data using Excel for CDC and Texas DSHS submissions.

team developmentCoachingHIPAAElectronic Health Records (EHR)ExcelData AnalysisGrant ManagementSupply Orderinginventory trackingSocial Media StrategyCommunity EngagementTraining PresentationsContract Management

Prevention Specialist

Assessed patient needs, provided education, and coordinated appointment scheduling to enhance patient experience. Performed sample collection and venipuncture with high precision, and facilitated patient navigation through treatment and community referrals.

patient assessmentEducationAppointment SchedulingVenipunctureSpecimen ProcessingEpicProvideInfectious Disease Reporting

Contact Investigator/Tracer

University of North Texas

Maintained case files of staff and students testing positive for COVID-19 and coordinated with testing sites and housing departments. Conducted complex case investigations and interviews to determine epidemiological information and high-risk contacts.

Case ManagementContact TracingEpidemic InvestigationsElectronic Health Records (EHR)CDC

Store Manager

Hired, trained, and coached team to achieve sales metrics and KPIs. Oversaw sales floor, scheduling, payroll auditing, and inventory control, and achieved highest store retention rate while exceeding monthly sales quotas.

Sales Managementteam trainingCoachingMarketing StrategyB2BInventory ManagementPayrollConflict ResolutionStaff EvaluationKPI Achievement

Sales Representative

Identified client needs and recommended tailored solutions while cultivating relationships with residential and business clients. Maximized sales opportunities through contract negotiation and add-ons, earning highest individual APO in SA market.

SalesCustomer Relationship ManagementContract NegotiationAccount ActivationKPI Achievement