Akash Sharma

At Gartner, I modernize global contract operations by redesigning triage, governance, and operating workflows. I reduced international contract review turnaround time by 60% while sustaining 99.4% SLA compliance. I lead a six-person global operations team, manage capacity and escalations, and have standardized governance across 20+ business units through enterprise playbooks. I translate BRD and FRD requirements into scalable Salesforce CRM and Apttus CLM configurations, while coordinating Legal, Finance, Operations, and Sales stakeholders. I also pilot Microsoft 365 Copilot and prompting frameworks to remove repetitive contract-triage work. Beyond enterprise operations, I build practical automation: a live WhatsApp dispatch platform, Python workflow tools, and privacy-by-design local-first data extraction blueprints. My LL.B. foundation informs a disciplined approach to commercial risk, compliance, and operational change.