Alan Vega

I am a results-driven Fraud & Payments Analyst with over six years of experience in e-commerce and SaaS, focused on reducing chargebacks and minimizing fraud losses through data-driven strategies and cross-functional collaboration. In senior and lead roles I designed and implemented online fraud detection and prevention workflows, tailored risk rules, and chargeback management processes that achieved industry-leading dispute and chargeback rates. I have hands-on experience screening transactions, resolving high-risk cases with Customer Service and KYC teams, and maintaining strong outcomes—including a 0.10% dispute rate and a 0.61% chargeback rate in 2023, plus a 30%+ win rate on chargebacks in Spanish cases. I bring a proactive, analytical mindset and practical experience across payment operations, dispute resolution, and fintech tools, and I enjoy collaborating across teams to protect revenue and improve customer experience.