Aleckz Gomez

At Atento for Samsung, I manage operational health and performance metrics across 32 LATAM countries, improving response times by 20% through structured action plans. I act as an escalation point for regulatory and operational issues, coordinating legal, compliance, regional operations, and account stakeholders. I build KPI dashboards, reporting frameworks, and centralized knowledge bases that increased first-contact resolution by 15%. Previously, I managed compliance and documentation workflows for a national political party executive committee, closing regulatory gaps and reducing operational and financial risk by 25%. At Procyma, I led operational risk initiatives, trained a 50-person response team, maintained five risk programs, and reduced evacuation time from 15 to 5 minutes.