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Looking for a jobPurser
Empathetic, resilient and results-driven, with strong social intelligence and a talent for building trust, solving problems and inspiring others.
SerbiaPurser at GRC Global River Cruises
Experience
Purser
Serve as a core member of the onboard leadership team, spearheading strategic hospitality operations, service quality assurance, and guest satisfaction metrics across European itineraries. Manage end-to-end financial operations, guest accounts, and administrative compliance reporting.
Hospitality OperationsGuest SatisfactionFinance OperationsCompliance ReportingStakeholder ManagementProblem Solving
Receptionist / Guest Services Associate
Delivered world-class front-of-house customer service to an international, high-net-worth passenger demographic, driving excellent guest feedback scores. Supervised front desk logistical touchpoints, concierge requests, and cross-departmental communications.
Customer ServiceFront Desk OperationsConcierge ServicesUpsellingCross Functional Communication
Technical Customer Success Manager
Directed high-value international client onboarding, enterprise implementation workflows, and proactive engagement programs to ensure long-term platform success. Designed and executed high-impact stakeholder presentations and structured multi-tiered training programs for global clientele.
Customer SuccessClient OnboardingEnterprise ImplementationStakeholder PresentationTraining Programs
Senior Client Success & Event Operations Specialist
Masterminded operational execution and technological infrastructure for high-stakes diplomatic events for the United Nations, World Health Organization, World Trade Organization, WIPO, and the European Parliament. Led and mentored cross-functional, multicultural delivery teams in high-stress live environments.
Event OperationsRemote Simultaneous InterpretationTeam LeadershipMulticultural CommunicationHigh Stakes Event Management
Senior Support Engineer / Client Success Specialist
Nurtured and expanded mission-critical client relationships for elite global retail accounts, ensuring top-tier service delivery, contractual compliance, and client retention.
Customer Relationship ManagementService DeliveryContractual ComplianceCustomer Retention
Regional Representative
Managed strategic student recruitment pipelines, high-end promotional events, and brand positioning.
Student RecruitmentEvent ManagementBrand Positioning
Help Desk Representative II
Handled international technical support and rapid issue resolution.
Technical SupportIssue ResolutionInternational Communication
Sales Specialist
Cultivated new B2B accounts and expanded localized business pipelines.
B2B SalesAccount DevelopmentBusiness Development
Key Account Specialist
Successfully scaled a B2B account portfolio from €0 to €600k, earning numerous top sales performance awards.
Key Account ManagementB2B SalesPortfolio GrowthSales Performance
Education
Faculty of Management
Bachelor in Media Management from the Faculty of Management in Novi Sad, Serbia, completed in 2010.
Bachelor in Media Management from the Faculty of Management in Novi Sad, Serbia, completed in 2010.