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CRM Consultant
I build CRM journeys and customer data strategies that improve conversion.
GermanyCRM Consultant at Chromedia GmbH
Owns end-to-end CRM operations for Porsche AG, managing customer data flows, segmentation logic, and campaign execution across European markets. Designs and optimizes customer journeys across email, direct mail, and automated touchpoints to improve engagement and retention.
SAP CRMCustomer SegmentationPersonalizationData GovernanceCampaign ManagementData Integration
Designed and implemented CRM and marketing automation strategies across multi-channel environments. Built and optimized customer journeys, increasing client acquisition by 25% through improved segmentation and targeting.
HubSpotMarketing AutomationCustomer JourneySegmentationTargetingData Analysis
Pursuing a Master of Science in Management and Technology, focusing on the intersection of business and technology.
Earned a Bachelor of Arts in Economics and Management with a minor in Computer Science.
Analyzed customer segments and market trends to support digital campaign targeting. Developed and managed SharePoint hubs for cross-border marketing asset sharing and monitored campaign performance using Google Analytics.
Google AnalyticsSharePointSalesforceData AnalysisCampaign MonitorCustomer Segmentation