Alexander Paul Arcayos

About

Experience

1. Customer Service Representative

   Processed medical orders for hospital and clinic equipment, handled claims, debit and credit, returns, and customer inquiries.

   Medical Orders ProcessingClaims ProcessingCustomer ServiceDebits And CreditsReturns Management

2. Operations Supervisor

   Led team members, fostered professional development through coaching and communication, and promoted teamwork. Managed performance issues, developed action plans, and ensured service met contractual KPIs.

   Team LeadershipCoachingPerformance ManagementKPI ManagementRetentionSchedulingReportingCompliance

3. Customer Service Representative

   Answered customer phone calls, provided requested information, resolved complaints fairly, escalated concerns to management, and delivered exceptional support.

   Customer ServiceCall HandlingComplaint ResolutionEscalation Management

4. Fraud Analyst

   Observed customer online transactions to identify fraudulent activity such as account takeover, friendly fraud, and theft. Identified and cancelled fraudulent transactions.

   Fraud DetectionTransaction MonitoringRisk AssessmentAccount Takeover (ATO) Prevention

Education

1. Philippine College of Criminology

   Studied criminology at the Philippine College of Criminology from 2010 to 2012.

   Studied criminology at the Philippine College of Criminology from 2010 to 2012.

2. Benigno Ninoy S. Aquino High School

   Completed high school education at Benigno Ninoy S. Aquino High School from 2004 to 2010.

   Completed high school education at Benigno Ninoy S. Aquino High School from 2004 to 2010.