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Alexandra Ajiboro
Open to opportunitiesCommunity Manager
I improve customer experiences, communications, and community engagement through responsive, data-informed support.
NigeriaCommunity Manager at Amdari
About
I'm currently building community participation and content engagement remotely at Amdari, increasing active participation by 45% and content reach by 60% through moderation, onboarding, and audience-focused publishing.
At Merit Telecoms, I supported corporate communications, CSR operations, accounts payable, and customer service. I produced communication content that supported 32% sales and revenue growth, tracked CSR budgets, processed vendor payments, and resolved transaction and billing issues.
Across customer service roles at Lextorah School of Language and Communication World, I've resolved multichannel inquiries, analysed feedback, improved response times, and supported upselling. I bring experience with CRM systems, live chat, email support, SLA management, SQL, Excel, Power BI, Tableau, and data analysis.
Experience
Community Manager
Managed and moderated community discussions, increasing active participation by 45% and improving content reach by 60%. Grew and retained members through engagement and analytics-driven strategies.
Community ManagementModerationContent StrategyAnalyticsEngagementOnboardingRetention
Education
Yaba College of Technology
Earned a Higher National Diploma in Mass Communication from Yaba College of Technology in 2022.
Earned a Higher National Diploma in Mass Communication from Yaba College of Technology in 2022.
Yaba College of Technology
Earned a National Diploma in Mass Communication from Yaba College of Technology in 2018.
Earned a National Diploma in Mass Communication from Yaba College of Technology in 2018.