Alexandra Hernandez

Concierge

Managed multi-line phone system and provided administrative support, logging and tracking resident requests across multiple systems. Coordinated event communication and monitored security systems.

Multi Line Phone SystemsAdministrative SupportSchedulingSecurity MonitoringEvent CoordinationCRM Software

Housekeeper

Maintained high hygiene and cleanliness standards across guest rooms, supporting overall guest satisfaction.

HousekeepingCleaningAttention To Detail

Sales Representative

Comcast

Handled high-volume inbound customer calls, resolving inquiries while navigating multiple software systems. Delivered customer satisfaction and retention through clear communication and product knowledge.

High Volume Call HandlingCustomer ServiceMulti system NavigationProduct KnowledgeRetention

Call Screener

Supported clients seeking debt relief by phone, chat, and text, building trust during sensitive financial conversations. Scheduled and managed client appointments and tracked data in Google Sheets.

Phone SupportLive ChatText Based SupportAppointment SchedulingGoogle SheetsData EntryClient Communication

Sales Associate

Drove daily retail sales while delivering exceptional customer service in a high-traffic store environment. Resolved register and transaction issues and managed customer correspondence.

Retail SalesCustomer ServicePOS TransactionsIssue ResolutionCustomer Correspondence

Sales Associate

Processed POS transactions, up-sold products, and resolved returns, increasing average transaction value. Answered incoming customer calls and managed the women's clothing department.

POS TransactionsUpsellingReturns ProcessingCustomer ServiceDepartment Management

Certified Nursing Assistant

Delivered compassionate patient care on the Alzheimer's Unit and Rehab floor, assisting with transfers, feeding, and hygiene. Monitored and recorded vital signs.

Patient CareVital SignsAlzheimer'S CareRehabilitation SupportDocumentation

Team Member

Provided friendly, efficient customer service in a fast-paced retail environment.

Customer ServiceRetailFast Paced Environment