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Alex Frost
Looking for a jobIT Help Desk Analyst
IT Help Desk Analyst at Signature Healthcare LLC who managed a tablet replacement project for over 500 Samsung devices.
United StatesIT Help Desk Analyst at Signature Healthcare LLC
Experience
IT Help Desk Analyst
Resolves 20+ tickets per day in ServiceNow, addressing Active Directory, PC hardware, printers, and Microsoft 365 for over 70 healthcare facilities. Manages tablet requisition project and creates accounts in MatrixCare EHR.
ServiceNowActive DirectoryMicrosoft 365AzureTeamViewerMatrixCareCybersecurityTroubleshootingCustomer Service
Data Management / Disease Investigator
Conducted 1000+ contact tracing interviews and communicated information to health professionals. Educated businesses on quarantine protocols to mitigate outbreak risks.
SalesforceData ManagementContact TracingCommunication SkillsPublic Health
Trainer / Barista
Proposed new barista training standards and provided staff with updates on coffee practices. Serviced 80+ patrons daily, handling complex orders efficiently.
TrainingCustomer ServiceTime Management
Education
Merit America
Completed the Google IT Support Professional Certificate, developing skills in troubleshooting, customer service, networking, operating systems, systems administration, and security.