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Alexis Davila Giraldo
Looking for a jobBilingual Travel Associate
Software Developer and bilingual customer support specialist focused on reliable enterprise unit testing.
ColombiaBilingual Travel Associate at IGT (Hopper BPO)
About
I’ve worked in technology combining the testing side and customer support side. At Tata Consultancy Services (TCS), I wrote and maintained unit tests for an enterprise-level project, working across front-end (Jasmine) and back-end (C#) components.
After TCS, I transitioned into bilingual customer service for international travel companies. I remained calm while troubleshooting complex problems—operating GDS tools while on call with customers and meeting deadlines by debugging backend components.
In customer ops roles, I handled support queues and case resolutions using tools like Zendesk, Kustomer, and Amazon Connect. I’m GDS certified and experienced with Sabre GDS for bookings and modifications, plus processing flight changes, name corrections, and passenger requests in both English and Spanish.
Experience
Bilingual Travel Associate
Handled bookings and modifications for flights, hotels, and car rentals across international providers using Sabre GDS, resolving issues by applying each provider’s policies. Managed support through Zendesk, Kustomer, and Amazon Connect while maintaining accurate case documentation.
Sabre GDSBooking ModificationsHotel and Car RentalsZendeskKustomerAmazon ConnectBilingual Customer Service
Bilingual Call Center Agent
Processed flight changes, name corrections, and passenger requests using Sabre GDS while handling back-to-back calls in English and Spanish. Maintained consistent resolution quality under volume pressure.
Sabre GDSFlight Change ProcessingName CorrectionPassenger Request HandlingTroubleshooting
Education
Censa
Enrolled in Computer Analysis and Programming at Censa starting in Jul 2022 and currently in progress.
Enrolled in Computer Analysis and Programming at Censa starting in Jul 2022 and currently in progress.
E. John F. Kennedy
Earned a High School Diploma at E. John F. Kennedy in Itagüí (Nov 2021).
Earned a High School Diploma at E. John F. Kennedy in Itagüí (Nov 2021).
Censa
Completed a Computer Assembly & Maintenance workshop at Censa during Nov–Dec 2023.
Completed a Computer Assembly & Maintenance workshop at Censa during Nov–Dec 2023.