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Ali Raza User
Looking for a jobTeam Lead, Hybrid Support
Virtual Assistant at Talk Agent who led live chat and email support and earned recognition for generating the most leads.
PakistanTeam Lead, Hybrid Support at Talk Agent
About
At Talk Agent, I led a support team handling live chat and email for sales and customer service projects. I supported customers with order inquiries and payment concerns while monitoring project records against client quality requirements.
I also assigned daily tasks, managed shift rosters and payroll sheets, and prepared lead, attendance, salary, and workload reports. Earlier, as a Live Chat Representative at Talk Agent, I handled customer queries and website admin panels; at WH Solutions, I updated inventory records using Shopify and Magento.
Experience
Team Lead, Hybrid Support
Led a support team handling live chat and email for sales and customer service projects. Prepared daily sales lead reports, assigned tasks, managed shift rosters and payroll, and coordinated with management.
ZendeskIntercomLiveChat IncTawk.IoJivoSiteComm 100RosteringPayroll SheetsLead ReportsTeam ManagementQuality Checks
Live Chat Representative
Built strong customer relationships and resolved queries by email and live chat with friendly, professional responses. Managed website admin panels and handled order inquiries across multiple websites.
Live Chat SoftwareEmail Support
Education
Government College University Faisalabad
Bachelor of Science in Software Engineering from Government College University Faisalabad, completed from 2014 to 2018.
Bachelor of Science in Software Engineering from Government College University Faisalabad, completed from 2014 to 2018.
Government College University Faisalabad
Intermediate in Computer Science from Government College University Faisalabad, completed from 2012 to 2014.
Intermediate in Computer Science from Government College University Faisalabad, completed from 2012 to 2014.
Government High School Faisalabad
Matriculation in Computer Science from Government High School Faisalabad, completed from 2009 to 2011.
Matriculation in Computer Science from Government High School Faisalabad, completed from 2009 to 2011.