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Allan Cris Sagibal
Looking for a jobCustomer Service Associate
Customer service associate in remote support who resolves customer issues and provides accurate product, payment, and refund information.
PhilippinesCustomer Service Associate at Remote Work
Experience
Customer Service Associate
Addressed customer issues, provided information, and supported customers via phone, email, and chat. Ensured accurate information about products, payments, and refunds.
Customer ServiceCommunication SkillsEmail SupportLive Chat
Appointment Setter
Made inbound and outbound calls to identify potential customers and evaluate their fit for products or services. Scheduled appointments for sales representatives with qualified leads.
Appointment SettingCold CallingCommunication Skills
Virtual Assistant / Data Entry / Admin Assistant
Conducted online research and data entry tasks, ensuring accuracy and confidentiality. Assisted with administrative tasks including file organization and documentation management.
Data EntryAdministrative SupportOnline ResearchFile Management
Technical Support Tier 2 - Apple
Provided technical support to isolate and troubleshoot issues, assisting customers with clear solutions. Worked with leadership to address technical support needs and performed quality checks.
Technical SupportTroubleshootingQuality Assurance
Online Store Manager
Oversaw online sales campaigns, managed product listings, and created advertisements to enhance visibility. Monitored sales performance and inventory levels to meet targets.
Ecommercesales campaignsInventory ManagementProduct Listing
Customer Support Specialist - PayPal
Provided top-level assistance to customers for setup, technical, and account support. Handled financial information and confidential processes to prevent financial loss.
Customer SupportFinancial ServicesConfidentiality
Technical Specialist - Time Warner Cable
Troubleshot technical issues to keep customer services running. Answered billing inquiries and escalated disputes accordingly.
Technical SupportTroubleshootingBilling
Technical Specialist / Quality Assurance - AT&T Uverse
Troubleshot technical issues and answered billing questions. Monitored and evaluated customer service interactions to ensure adherence to company standards.
Technical SupportQuality AssuranceTroubleshootingBilling
Technical Specialist - Comcast
Troubleshot technical issues to keep customer services running. Answered billing questions and escalated disputes as needed.
Technical SupportTroubleshootingBilling
Education
University of Baguio
Bachelor of Science in Nursing degree from the University of Baguio.
Saint Louis University
Bachelor of Science in Chemical Engineering degree from Saint Louis University.