Allan Dela Cruz

Experience

1. Operations Supervisor

   Implemented process improvements to enhance workflow efficiency and customer experience. Conducted performance discussions and evaluations, and assisted in onboarding and mentoring new hires.

   Operations ManagementProcess ImprovementPerformance EvaluationMentorshipOnboardingData AnalysisReportingEscalation HandlingCustomer Service

2. Operations Supervisor

   Supervised daily operations of a sales team to ensure achievement of revenue and performance targets. Monitored agent performance through KPIs and provided coaching and feedback.

   Sales ManagementKPI MonitoringPerformance CoachingTeam LeadershipSchedulingTrainingData AnalysisCross functional Coordination

3. Customer Service Representative/Mentor/Team Performance Coach

   Provided customer support for banking clients, handling inbound inquiries and transaction-related issues. Mentored new hires and delivered coaching sessions to improve performance.

   Customer ServiceFinancial Account SupportData EntryMentorshipTrainingCoachingPerformance AnalysisCompliance

4. Online English Teacher/Assistant Trainer

   Conducted online English lessons for European students, teaching sentence construction and grammar. Developed training modules and assisted in conducting training sessions for teachers.

   ESL TeachingOnline TeachingGrammar InstructionCurriculum DevelopmentTrainingQuality AssuranceFeedback

5. Administrative Assistant

   Managed job scheduling and dispatch using ServiceM8, ensuring efficient technician allocation. Created and maintained work orders, customer records, and job documentation with high accuracy.

   ServiceM8job schedulingDispatchWork Order ManagementCustomer RecordsDocumentationAppointment CoordinationInvoice ProcessingCompliance Scheduling

6. Inside Sales Support Specialist

   Monitored inbound inquiries and routed leads in HubSpot and Odoo to appropriate Account Executives. Built accurate quotes, validated margins, and maintained CRM pipeline records.

   HubSpotOdooFishbowlCRMLead ManagementQuote PreparationOrder ProcessingData IntegritySales Support