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Ally Barrios
Looking for a jobFraud Analyst
I prevent and investigate fraud through customer profile reviews, pattern detection, and identity verification.
United StatesFraud Analyst at JPMorgan Chase
About
At JPMorgan Chase, I develop procedures to prevent, detect, investigate, and report fraudulent activity. I review customer profiles for suspicious changes, identify fraud patterns using specialized tools, and interview customers to verify identity and information.
I've also supported mortgage lending, payment processing, account management, and customer issue resolution at Pentagon Federal Credit Union, QVC, SWBC, Sarma, and J.Crew. My background includes project planning, data management, banking regulations, team training, hiring, and process improvement.
Experience
Fraud Analyst
Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities. Reviewed customer profiles and utilized specialized software tools to detect patterns associated with fraudulent activity.
Fraud DetectionData AnalysisBanking RegulationsAccount ManagementPayment ProcessingCustomer Interviews
Mortgage Loan Care Representative
Exceeded customer satisfaction by finding creative solutions to problems and de-escalating problematic customer concerns. Documented conversations and assisted customers with payments and payment plans.
Customer ServiceProblem SolvingDocumentationPayment Processing
Education
Bellevue University
Pursuing a Bachelor of Science in Business Analytics and Management, expected to complete in August 2026.
Pursuing a Bachelor of Science in Business Analytics and Management, expected to complete in August 2026.
Google
Earned the Google Analytics-Data Analytics Certification in July 2023.
Earned the Google Analytics-Data Analytics Certification in July 2023.
University of Texas at San Antonio
Completed some college coursework in English-Professional Writing, with no degree earned. Recognized on the Honor Roll from Fall 2010 to 2012 and was a member of Phi Kappa Chi.
Completed some college coursework in English-Professional Writing, with no degree earned. Recognized on the Honor Roll from Fall 2010 to 2012 and was a member of Phi Kappa Chi.