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Senior Technical Support Engineer
I am a Senior Technical Support Engineer specializing in identity management, cloud infrastructure, and IT service monitoring.
CanadaSenior Technical Support Engineer at Deel
Automated Okta SCIM user lifecycle and implemented a new Okta SSO architecture integrating 100+ enterprise applications, reducing manual provisioning time by 50% and managing identity for 6,000+ users. Triaged and resolved payment and API issues using SQL, Postman, Datadog and GitHub while driving escalations to engineering via Jira.
SSOActive DirectoryREST APIsSQLGitHubDatadogJiraPostman
Delivered Windchill installations, upgrades, patches and configuration for PTC products (Windchill, Creo, ThingWorx) and provided customer training to ensure stable deployments and meet project requirements. Maintained documentation and supported deployment and customization of PTC toolsets.
PTC WindchillCreoThingWorx
Completed a Bachelor of Science in Computer Science at Ekiti State University from 2012 to 2016.
Completed a Bachelor of Science in Computer Science at Ekiti State University from 2012 to 2016.
Provided advanced troubleshooting for Windows and Linux corporate environments, resolved escalated issues for Office365 and Azure services, and implemented Nagios monitoring to track network and resource health. Supported backup administration and container deployment workflows using Docker and Ansible.
WindowsLinuxOffice 365AzureNagiosDockerAnsibleNetworking
Managed and monitored cloud and on-premises applications and databases (MS/MySQL, Oracle, AIX, Windows, Linux), reducing unreported resource-utilization incidents to zero and improving capacity management processes. Escalated deviations and provided stakeholders with timely system performance reports.
MonitoringOracleMySQLWindows ServerLinuxcapacity managementIncident ManagementDatabases
Installed and configured hardware, software, networks, printers and scanners and provided onsite and remote technical support across the company to maintain system availability and user productivity. Maintained computer systems and performed routine maintenance and troubleshooting.
WindowsLinuxTechnical SupportDocumentation
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