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amashi perera
Looking for a jobReceptionist
Customer service and social media manager at Salon J, turning online enquiries into confirmed bookings and orders.
Sri LankaReceptionist at Salon J
About
At Salon J and Cakes by J, I manage the social media presence for both businesses, creating content and replying to client enquiries in a consistent, friendly brand voice. I track which posts generate bookings, use engagement data to refine content, and turn conversations into confirmed bookings and orders.
At Salon J, I also work as a Receptionist, managing appointments, client records and payments. My customer-facing experience includes handling client enquiries at Gem Bureau and guest requests at Hotel Green Villa, as well as serving customers at McDonald's UK; I also hold a BSc (Hons) in Computer Science from London South Bank University.
Experience
Receptionist
Oversaw front-desk operations, managing the appointment book and resolving booking conflicts. Guided clients from arrival to payment, maintained accurate records, and processed payments with till reconciliation.
Appointment SchedulingCustomer ServiceRecord keepingPayment ProcessingTill Reconciliation
Marketing and Social Media Manager
Directed the complete social media presence of two businesses, setting strategy, managing content calendars, and replying to client enquiries. Worked fully remotely from the UK while studying, converting conversations into confirmed bookings and orders.
Social Media ManagementContent CalendarCampaign PlanningCopywritingCanvaFigmaAdobe Illustrator
Education
London South Bank University
BSc (Hons) Computer Science (Top-Up) degree. Relevant coursework included Data Mining, Big Data, and Cybersecurity, with a final year project on user-centricity evaluation.
Oasis International School
Completed GCE Ordinary Level (equivalent to GCSE) in 2021.
Completed GCE Ordinary Level (equivalent to GCSE) in 2021.