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amine housni
Looking for a jobCustomer Support Engineer
Customer Support Engineer at Numeral, automating ticket workflows and cutting backlog by 40%+ across payment API support.
FranceCustomer Support Engineer at Numeral
Experience
Customer Support Engineer
Fully owned and managed the ticketing system (Pylon), including configuration, automation, and SLA setup. Managed end-to-end client support for payment APIs, ensuring SLA compliance and high customer satisfaction.
PylonAPIsSLAAutomationCustomer SupportEscalation Workflows
Customer Support Engineer
Demonstrated a deep understanding of Onfido's products, enhancing the customer onboarding process. Collaborated with clients to integrate and utilize Onfido's API, SDK, and Dashboard.
Postman APIJiraSalesforce LightningZendeskSFTPSplunkCustomer SupportTroubleshootingLog Analysis
Data Scientist
Enhanced adaptive learning algorithms by incorporating new enrichment criteria. Conducted bibliographic analysis of recent developments in machine learning methods.
Machine LearningClassificationMeta ModelingReliability
Education
SIGMA Clermont
Advanced Master Degree in Data Science for Engineering, covering machine learning, probability and statistics, business intelligence, data visualization, optimization, data ethics, and project management.
Mohammadia Engineering School
Master of Engineering in Mechanical Engineering with a major in Integrated Design and Production.
Omar Ibn Abdelaziz School
Preparatory Classes for Grandes Écoles, providing intensive preparation for engineering school entrance.