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Sales Representative
Customer Success professional at Master Spas managing 100+ customer accounts and increasing engagement by 30% through regular check-ins.
CanadaSales Representative at Master Spas
Served as the main point of contact for 100+ active customer accounts, managing relationships from onboarding through post-sale support. Ran regular check-ins, supported retention and recurring revenue, and resolved billing and service issues.
Cascade CRMSalesforceGoogle WorkspaceQuickbooksExcelAsanaChatGptClaudeWritten CommunicationVerbal CommunicationOrganizationOwnershipFast Learner
Progressed from Supervisor to Assistant Manager over five years, leading a team of 10 in a high-volume restaurant. Personally resolved customer complaints and maintained client retention during an ownership change.
Team LeadershipCustomer Complaint ResolutionOperational OwnershipCustomer Retention
Built relationships with corporate decision makers through outreach, needs discovery, and follow-up in Salesforce, generating $500,000+ in agency revenue at 105% of quota.
SalesforceOutreachNeeds discoveryFollow upRelationship Building
Bachelor of Technology in Architecture Project and Facility Management from Conestoga College.
Profile sourced from Himalayas.