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Senior Customer Service Specialist
Senior Customer Service Specialist at NetSuite supporting healthcare SaaS clients, with a 98% CSAT score and 92% first-contact resolution rate.
United StatesSenior Customer Service Specialist at NetSuite (Oracle)
Fielded and resolved 70+ daily inbound/outbound calls supporting health sector clients on NetSuite's platform. Achieved an average CSAT score of 98% and maintained an FCR rate of 92%.
Customer ServiceHealthcare SaaSHIPAA complianceTechnical TroubleshootingCRMTicketingKnowledge BaseRoot Cause AnalysisProcess ImprovementTelemedicine SupportSLA ManagementKPI MonitoringTrainingMultichannel Support
Delivered technical and non-technical support to behavioral health organizations using Alleva's SaaS. Maintained a 95% FCR rate and 97% positive post-interaction survey scores.
SaaS SupportHealthcare SoftwareZendeskSalesforceCRMTicketingOnboardingTrainingKnowledge BaseHIPAA complianceTelehealthTroubleshootingProcess ImprovementCustomer Service
Bachelor of Science in Applied Cybersecurity Management from Grand Canyon University, completed in 2020.
Bachelor of Science in Applied Cybersecurity Management from Grand Canyon University, completed in 2020.
Profile sourced from Himalayas.