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Amy Chen
Looking for a jobAccount Manager
Account Manager at Equiti Health/Voyce who managed 55 healthcare accounts and maintained over 95% retention.
United StatesAccount Manager at Equiti Health/Voyce
Experience
Account Manager
Led software implementations for approximately 30 healthcare client accounts and managed 55 accounts with over 95% retention. Partnered with cross-functional teams to support renewals, resolve issues, and build trusted client relationships.
Customer SuccessAccount ManagementCustomer Relationship ManagementSoftware ImplementationOnboardingCustomer RetentionSalesforceRenewalsIssue ResolutionCross Functional Collaboration
Client Service Specialist
Co-managed the company's largest healthcare client account and three additional enterprise accounts while handling a high volume of customer requests through Salesforce. Supported client onboarding and coordinated with internal teams to ensure timely resolution and continuity.
Customer ServiceSalesforceClient OnboardingIssue ResolutionAccount ManagementCross Functional Collaboration
Project Coordinator
Managed 40–50 healthcare translation projects simultaneously, coordinating clients, translators, proofreaders, and internal teams to deliver accurate work on schedule. Served as primary client contact, communicating timelines and managing expectations.
Project CoordinationClient CommunicationTime ManagementCross Functional CollaborationWorkflow Management
Marketing and Recruiting Intern
Created social media content and marketing campaigns to increase brand awareness and community engagement. Supported recruiting initiatives through candidate communication, interview coordination, and employer branding.
Social Media MarketingContent CreationRecruitmentEmployer BrandingEvent Coordination
Social Media Intern
Independently managed the organization's Facebook and Instagram presence by creating and publishing daily content. Planned and promoted community events and assisted with digital advertising campaigns across Google, Facebook, and Instagram.
Social Media ManagementContent CreationDigital AdvertisingCommunity EngagementFacebookInstagramGoogle Ads
Social Media Assistant
Managed the Humans of Southern social media page independently by coordinating student interviews, scheduling photoshoots, and creating caption content for Instagram posts. Tracked social media engagement and audience insights to support content strategy.
Social Media ManagementContent CreationInstagramEngagement TrackingAudience Insights
Education
Southern Adventist University
Bachelor of Science in Business Administration and Management from Southern Adventist University.