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Amy Logan
Looking for a jobLearning Specialist
Program manager at CyberCoders who built a 9-box evaluation system and improved KPI attainment from 30% to 65%.
United StatesLearning Specialist at CyberCoders
Experience
Learning Specialist
Designed and launched a 9-box evaluation system to reduce personal bias in performance reviews. Partnered with leadership to create competency frameworks and built onboarding programs that improved KPI attainment from 30% to 65% and increased retention by 40%.
Program ManagementStakeholder ManagementCompetency ModelingOnboardingKPI AnalysisMonday.ComSharePointAI ToolsWorkshop FacilitationData Analysis
Co-Founder and Facilitator
Created a client intake and scoping process that clarified milestones, goals, responsibilities, and communication for new business clients. Managed business operations, client relationships, financial planning, and budgeting.
Client intakeScopingBusiness OperationsCustomer Relationship ManagementFinancial PlanningBudgetingFacilitation
Learning and Onboarding Coordinator
Led an organizational restructure that consolidated four siloed business units into one shared-services model. Designed a cross-training framework and improved onboarding for more than 2,000 distributed employees each year by creating a centralized digital onboarding portal.
organizational restructuringCross TrainingOnboardingProcess ImprovementJob Fair ManagementCoachingLeadership Development
Director of Sales
Exceeded first-year pre-opening revenue targets by 300%. Managed corporate account relationships and negotiated contracts across major businesses and convention segments.
SalesRevenue GrowthAccount ManagementContract NegotiationCorporate Relations
General Manager / QSC Coordinator
Audited standard operating procedures across an eight-store division and raised every location to a consistent rating above 90%. Created individualized improvement plans and introduced coaching opportunities to improve operating consistency and team performance.
Operations ManagementStandard Operating ProceduresAuditStaffingCustomer ServiceTrainingQuality Standards
Education
Ball State University
Bachelor of Science in General Studies with minors in Sociology and Hospitality Administration.
Valparaiso University
Women in Leadership Executive Certificate program.