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Ana María Velasco Puerta
Looking for a jobActivation/CS Agent
Customer service and virtual assistant professional at Alliance Technology Group, handling active service and order updates.
ColombiaActivation/CS Agent at Alliance Technology Group
About
At Alliance Technology Group, I work as an Activation/CS Agent, completing or cancelling active services and orders provided by the company.
As a Bilingual Recruiter at Senior Helpers, I served as a communication bridge between applicants and clients. I selected and interviewed applicants and answered questions about the application process.
My experience also includes scheduling diagnostic imaging appointments at Vital Imaging Center, accounting and administrative assistance at Complete Office, and four years as an English teacher. I hold a Foreign Languages Bachelor Degree in English and French from Santiago de Cali University.
Experience
Activation/CS Agent
Handled back office tasks including completing and cancelling active services and orders provided by the company.
Customer ServiceBack Office OperationsOrder Management
Bilingual Recruiter
Served as a communication bridge between applicants and clients, selecting and interviewing candidates and resolving questions about the application process.
RecruitmentInterviewingCommunication SkillsApplicant Tracking Systems
Accounting and Admin Assistant
Made invoices to customers, completed inventory, collected money for pending payments, and made follow-up calls for technical visits.
InvoicingInventory ManagementCollections
Education
Corporación de Estudios Regionales CRES
University education diplomat completed in June 2020.
University education diplomat completed in June 2020.
Santiago de Cali University
Participated in the II International Conference of Educative Studies ICES in September 2017.
Participated in the II International Conference of Educative Studies ICES in September 2017.
School Industrial Technical Comfandi el Prado
High school graduate with technical industrial training in audio and video maintenance, completed in July 2015.
High school graduate with technical industrial training in audio and video maintenance, completed in July 2015.
School Industrial Technical Comfandi el Prado - Elementary Site
Elementary education completed in September 2009.
Elementary education completed in September 2009.
Funprovidas Cali
Completed seminar on 'Living up your daily lesson through updated learning techniques'.
Santiago de Cali University
Bachelor's degree in Foreign Languages with focus on English and French, completed in July 2020.
Bachelor's degree in Foreign Languages with focus on English and French, completed in July 2020.