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Senior Talent Product Consultant
Senior Learning & Employee Experience Strategist | Onboarding & Immersion | AI-Enabled Experience Design | Enterprise Programs | Product Strategy
United StatesSenior Talent Product Consultant at Highmark Health
Owns strategy and continuous improvement for a multi-segment enterprise Immersion portfolio supporting approximately 4,000-6,000 new hires annually. Partners with HR Technology on Workday testing and implementation.
Employee Experience StrategyCustomer Journey Design
Designed and scaled employee journeys spanning new hires, hiring managers, and people leaders. Transformed live virtual onboarding into a digital self-paced model, reducing enterprise onboarding from 8 to 5 hours.
Employee Experience DesignOnboardingTalent ExperienceChange ManagementStakeholder feedbackE Learning
Designed enterprise experiences supporting organizational change, capability building, and employee readiness. Partnered on learning-platform testing and deployment, content governance, and SharePoint knowledge resources.
Instructional DesignLearning PlatformsSharePointContent GovernanceStakeholder Partnership
Applied needs analysis, job/task analysis, and experience design to improve employee performance and readiness. Aligned solutions to business objectives and measures of effectiveness across digital, virtual, and instructor-led environments.
Needs AnalysisJob Task AnalysisExperience DesignDigital LearningVirtual LearningInstructor Led Training
Analyzed complex performance needs and designed scalable solutions, evaluation approaches, and measures of effectiveness.
Instructional DesignPerformance AnalysisEvaluationScalable Solutions
Developed Reflexis employee self-service and time-and-attendance eLearning for a national retailer across POS, mobile, and web platforms. Translated technical workflows into clear guidance.
E Learning DevelopmentReflexisPOSMobileWebTechnical Communication
Created compliance and knowledge resources supporting ISO 27001 work and improved access through a SharePoint resource library.
Technical WriterComplianceISO 27001SharePoint
Supported a global LMS transition from Kenexa to Saba through QA, implementation, stakeholder coordination, issue resolution, and adoption resources.
LMS TransitionKenexaSaba LMSQAImplementationStakeholder CoordinationAdoption
Created enterprise learning and support resources and contributed to SuccessFactors/iContent deployment, SharePoint knowledge resources, QA, and cross-functional implementation.
Learning and DevelopmentSuccessFactorsIContentSharePointQACross Functional Implementation
Professional certification in User Experience Design.
Associate of Arts degree in Communication & Media Studies.