Anastasiia Dmytriieva

QA & Technical Support Engineer

Performed functional, regression, and UAT testing across web application features. Investigated, reproduced, documented, and validated software defects with Engineering.

Functional TestingRegression TestingUATTest CasesTest PlanningAPI TestingBug InvestigationDefect ReportingRoot Cause AnalysisIncident TriageSlackJiraLinearGitHubAmplitudeAppcuesIntercomKayakoConfluenceDockerSQL

Client Support Engineer

Intapp

Investigated, reproduced, triaged, and resolved technical product and configuration issues. Collaborated cross-functionally to resolve complex technical issues and provided feedback on product improvements.

Technical SupportTroubleshootingBug InvestigationEscalation ManagementDocumentationCross Functional CollaborationJiraConfluenceSQL

Support Engineer

Provided technical support via Jira Service Desk and live chat. Investigated, reproduced, and documented software issues for Engineering.

Technical SupportJira Service DeskLive ChatTroubleshootingDocumentationEscalation Management

Support & Maintenance Engineer

Sigma Software Group

Resolved complex customer issues, investigated incidents, and collaborated with support teams. Escalated bugs and complex cases, contributing to improved support processes.

Technical SupportTroubleshootingEscalation ManagementMS SQL ServerDatabase TroubleshootingDocumentation

Customer Support Representative

Provided customer support via email and live chat. Investigated and resolved customer issues and escalated incidents when required.

Customer SupportEmail SupportLive ChatTroubleshootingDocumentation