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Anca Filipenco
Looking for a jobCustomer Collaboration Specialist
Customer collaboration specialist at Unilever improving forecasting, service performance, and supply chain execution.
United KingdomCustomer Collaboration Specialist at Unilever
Experience
Customer Collaboration Specialist
Acting as supply chain liaison to retail customers, leading communications on service performance and supply risks. Providing insights to improve forecast accuracy and supporting demand planning processes.
SAPGDPRForecastingdemand planningSupply ChainCustomer CollaborationData AnalysisContinuous Improvement
Customer Experience Specialist
Enhanced customer experience through holistic order management, forecast, and logistics support. Developed accurate forecasts for promotions and events to maintain on-shelf availability and service levels.
SAPForecastingKPI ReportingContinuous ImprovementSupply ChainCustomer ExperienceData Analysis
Customer Replenishment Analyst
Developed accurate forecasts for promotions and events to maintain on-shelf availability and service levels. Reported and analyzed KPIs, implementing continuous improvement activities.
SAPForecastingKPI ReportingContinuous ImprovementSupply ChainData Analysis
Logistics Analyst & Continuous Improvement Leader
Developed logistics strategies based on business priorities and customer needs. Reported carrier performance and logistics costs, and led internal improvement projects.
LogisticsContinuous ImprovementGreen BeltISOProject ManagementData Analysis
Billing, Purchasing & Sales Support
Processed orders, invoices, and purchase orders in SAP. Coordinated delivery schedules and liaised with internal departments to ensure accurate order fulfillment.
SAPOrder ManagementInvoicingPurchasingCustomer Service
Order Management Specialist
Supported clients in the Middle East in English and French for SAP order processing. Created and managed customer master data and ensured compliance with delivery and customs regulations.
SAPOrder ManagementCustomer Master DataComplianceFrenchEnglish
Receptionist & SAP Service Desk Agent
Managed reception duties including visitor registration and customer inquiries. Entered SAP orders and supported the electronic invoicing implementation project.
SAPReceptionCustomer ServiceInvoicingService Request Management
Call Center Agent
Provided technical support to customers in English and French via phone and remote access. Followed standard procedures and resolved technical issues in a timely manner.
Technical SupportCustomer ServiceFrenchEnglishRemote Support
Education
National University of Political Studies and Public Administration
Master's degree in Management and Business Communication from SNSPA, completed in 2014.
Master's degree in Management and Business Communication from SNSPA, completed in 2014.
National University of Political Studies and Public Administration
Bachelor's degree in Communication and Public Speaking from SNSPA, completed in 2012.
Bachelor's degree in Communication and Public Speaking from SNSPA, completed in 2012.