Andiswa Madlala

About

Experience

1. Customer Service Representative

   Provided chat moderation, live chat support, and customer inquiry management with a focus on accurate information delivery and timely issue escalation. Maintained CRM data and improved response quality through attention to detail and problem-solving.

   Live ChatData AnnotationCustomer EscalationWritten CommunicationProblem Solving

2. Customer Service Representative

   Provided chat moderation, live chat support, and customer inquiry management, achieving high accuracy in documentation and timely issue escalation. Maintained CRM data and improved response quality through attention to detail and problem-solving.

   Data AnnotationCustomer EscalationWritten CommunicationRemote WorkLive Chat

Education

1. Unknown (university not provided)

   Third-year Industrial Engineering student pursuing undergraduate studies while concurrently holding a high school certificate.

2. Unknown (secondary school not provided)

   Completed a High School Certificate prior to university studies.