Andrea rosales

Director of Customer Experience and Strategic Accounts

Primary relationship owner for AMP's largest enterprise customer, leading executive status reporting and escalations. Built and leads a regional customer experience team, defining KPIs and health tracking frameworks.

Customer SuccessAccount ManagementExecutive Escalation ManagementKPI developmentForecastingSalesforcePower BIMicrosoft Dynamics 365

Partnerships and Alliances Consultant

Advised the CEO on alliance strategy with Google, AWS, Microsoft, and Salesforce, building executive relationships behind each partnership.

PartnershipsAlliancesExecutive relationship managementGoogle Cloud PlatformAWSMicrosoftSalesforce

Senior Account Manager

BairesDev

Owned a portfolio of 30 strategic accounts contributing $25M+ in ARR growth, running QBRs and executive growth plans. Led renewals, expansions, and commercial negotiations with senior client stakeholders.

Account ManagementRenewalsUpsellingQBRsExecutive CommunicationNegotiationSalesforce

Renewal Manager to Sales Coach

Personally owned renewals, upsells, and multi-year agreements across SaaS portfolios from $10K to $1M accounts. Redesigned Salesforce renewal workflows and coached remote account managers.

RenewalsUpsellingSalesforceWorkflow DesignCoachingKPIsNegotiation

Senior Account Manager and Sales Manager

Expanded operations into Honduras and Guatemala, standing up offices and building the first customer base in two new markets. Built and coached a team of 6 senior account managers, driving $2M+ in annual revenue growth.

Sales ManagementTeam LeadershipMarket ExpansionAccount ManagementSaaSHardwareBankingRetail