Andrea Sanchez

Clinical Operation Support

Maintain and update patient records within EMR systems, coordinate communication between providers and care teams, and support outreach initiatives for preventive care and care gap closure. Monitor workflow efficiency and support Medicare and Medicaid compliance activities.

EMRElectronic Health Records (EHR)Care CoordinationMedicareMedicaidHEDISQuality ImprovementKPI TrackingReportingData ManagementAudit PreparationCompliance

Healthcare Lead Research Manager

Drafted service specifications and delivery models for integrated healthcare networks, supported governance frameworks and KPI dashboards, and provided consultancy KPIs and service mapping for transformation programs. Collaborated with UK/KSA stakeholders on system architecture and commissioning frameworks.

Healthcare ConsultingKPI DashboardsService MappingStakeholder ReportingExecutive PresentationDigital IntegrationWorkforce PlanningCommissioning

Customer Service Lead – Surgical Services

Smith+Nephew

Coordinated surgical scheduling, patient logistics, provider communication, and medical billing operations across multiple healthcare sites. Directed a multi-disciplinary team to meet KPI targets and streamline care delivery workflows.

Surgical SchedulingPatient LogisticsProvider communicationMedical BillingKPI ManagementTeam LeadershipSupply Chain Alignment

Safety Data Specialist – Pharmacovigilance

Merck/MSD

Performed data quality review of pharmacovigilance reports and post-marketing safety data. Ensured SOP compliance and accurate reporting to global regulatory entities.

PharmacovigilanceData QualitySOP ComplianceRegulatory ReportingAudit ReadinessQuality Control

Regional Customer Service Coordinator

Supported patient access, care navigation, and service coordination for insured populations. Led customer service strategies across regions and developed KPI dashboards, ensuring adherence to national public health standards.

Patient AccessCare NavigationCustomer ServiceKPI DashboardsPerformance ManagementPublic HealthMulti Channel Access

Operational Coordinator & Account Manager

Supervised clinical support teams handling remote coordination of public health services and insurance claims. Created service improvement initiatives and ensured regulatory compliance and public sector reporting.

Team SupervisionPublic HealthInsurance ClaimsRegulatory ComplianceService ImprovementOccupational HealthRisk Mitigation