Andrew Aringo

I am looking for a stable, performance-driven role where I can use my experience in ride-hailing to deliver measurable impact on CSAT and SLA. I seek a company that values quality and offers clear growth to Team Lead / Trainer / QA where I can coach others on SOPs and quality. I value remote flexibility, training, and a collaborative culture where de-escalation and empathy are rewarded At Majorel Kenya, I handle inbound and outbound support for riders and drivers across the UK and Ireland. I also coordinate real-time ride operations and work with internal teams to resolve operational bottlenecks. I handle high-priority Trust & Safety escalations and managerial calls involving urgent safety and operational incidents. I’ve also identified process inefficiencies and implemented workflows to reduce platform downtime. Previously, at Bolt, I resolved complex customer complaints and supported fare disputes, cancellations, and safety cases. I maintained a 92% CSAT rating across 60+ daily cases.