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Escalated Help Desk Specialist
Escalated Help Desk Specialist at Synchrony Financial handling complex credit inquiries and complaints.
PhilippinesEscalated Help Desk Specialist at Synchrony Financial
Handle escalated credit inquiries and complaints in a multi-client environment. Build and maintain strong relationships with customers and store partners, provide feedback, and assist in training and coaching new and tenured customer service representatives.
Customer ServiceEscalation ManagementCredit DecisioningCoachingMentorshipCRMData EntryCommunication SkillsProblem SolvingConflict Resolution
Delivered customer support with a focus on quality, product knowledge, and empathy. Resolved billing concerns, product queries, and account issues, and maintained documentation for service improvements.
Customer ServiceBillingProduct KnowledgeDocumentationCall Analysis
Provided enhanced directory assistance for Sprint Wireless clients. Consistently recognized for service excellence and quality.
Customer ServiceDirectory AssistanceCommunication Skills
Undergraduate studies in Electronics Communication Engineering Technology, completed in 2000.
Undergraduate studies in Electronics Communication Engineering Technology, completed in 2000.
Graduated in 1997 with a degree in Aircraft Maintenance Technology.
Graduated in 1997 with a degree in Aircraft Maintenance Technology.