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Andrew Bermillo
Looking for a jobCustomer Support Specialist
Customer support specialist for Tripadvisor who managed partner listings, accounts, and daily customer interactions.
PhilippinesCustomer Support Specialist at Sutherland Global Services
About
At Tripadvisor, I supported hotel, restaurant, and attraction partners with listing updates, account management, and platform concerns. I handled partner interactions through email, chat, and phone and kept CRM records and follow-ups accurate.
At Viator, I helped travelers plan trips, manage reservations, and resolve booking and billing concerns. I also recommended tours based on customer needs and processed payments, tickets, and travel documents.
At Vrbo, I supported guests and property owners with reservations, listing details, and availability calendars. I also coordinated booking changes and cancellations while following platform policies.
My experience also includes appointment setting, sales, and construction project coordination. I'm seeking a Virtual Assistant or Customer Support role where I can provide reliable day-to-day operational support.
Experience
Customer Support Specialist
Managed 50+ partner interactions daily through email, chat, and phone support while maintaining accurate CRM records and case documentation. Assisted partners with listing updates, account management, and platform-related concerns, collaborating with cross-functional teams to resolve complex cases.
CRMCustomer SupportEmail SupportLive ChatPhone SupportCase ManagementCross Functional CollaborationSLA Compliance
Customer Service Representative
Assisted travelers with trip planning, reservations, booking modifications, cancellations, and travel-related inquiries. Provided personalized recommendations, processed payments, and managed booking and billing concerns with accuracy and professionalism.
Customer ServiceReservation ManagementBooking Modifications
Education
Divine Word College of Legazpi
Pursued a Bachelor of Science in Psychology from 2018 to 2020.
Pursued a Bachelor of Science in Psychology from 2018 to 2020.
STI College of Legazpi
Completed the Technical-Vocational Track in Tourism Operations from 2016 to 2017.
Completed the Technical-Vocational Track in Tourism Operations from 2016 to 2017.