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Anirudh H
Looking for a jobSupervisor, Customer Support
Customer Support Supervisor at Enphase Energy, supervising 20 representatives and using performance data to improve team productivity.
IndiaSupervisor, Customer Support at Enphase Energy
Experience
Supervisor, Customer Support
Supervise a team of 20 customer service representatives, delegating tasks and monitoring performance to meet project deadlines. Analyze performance data to identify trends and adjust strategies, maximizing team productivity.
Team LeadershipCustomer Support OperationsPerformance ManagementWorkforce ManagementReal time AnalysisData AnalysisSalesforceJiraServiceNowManaged Engine Service Desk Plus
Subject Matter Expert
Delivered expert guidance on complex product and process issues to enhance organizational efficiency. Trained and mentored consultants, resulting in measurable increases in team productivity.
Technical TroubleshootingTrainingMentorshipRoot Cause AnalysisRegulatory ComplianceSalesforceJiraServiceNow
Technical Support Engineer
Delivered clear, step-by-step technical support via phone, email, and remote access tools to diagnose and resolve customer issues. Coordinated with external support teams to resolve complex technical escalations.
Technical SupportTroubleshootingRemote SupportEscalation ManagementSalesforceJiraServiceNow
Technical Support Engineer
Promoted to Account Manager for the LATAM region in recognition of strong technical support performance. Supported Zoho's suite of cloud-based business software for customers across Latin America.
Technical SupportCloud SoftwareCustomer Relationship ManagementAccount ManagementSalesforceJira
Technical Support Engineer
Acted as Subject Matter Expert (SME) supporting HP technical accounts. Managed key accounts for Symantec, delivering customer engagement solutions within a global business services environment.
Technical SupportSubject Matter ExpertAccount ManagementCustomer EngagementSalesforceJira
Education
Enphase Energy
Earned the Ensemble Installer Certification in July 2022.
Earned the Ensemble Installer Certification in July 2022.
Lean Six Sigma
Earned the Lean Six Sigma Yellow Belt certification in November 2022.
Earned the Lean Six Sigma Yellow Belt certification in November 2022.
KCG College of Technology
Completed a Bachelor of Engineering in Electronic and Instrumentation Engineering in May 2018.
Completed a Bachelor of Engineering in Electronic and Instrumentation Engineering in May 2018.
The Hindu Colony Chellammal Vidyalaya Senior Secondary School
Completed Higher Secondary School Certificate with focus on Physics, Chemistry, Biology, and Computer Science in March 2014.
Completed Higher Secondary School Certificate with focus on Physics, Chemistry, Biology, and Computer Science in March 2014.