Anita Obeng

I’ve spent 6+ years in customer service and client relations, supporting customers through live chat, phone, email, and social media while keeping response time and resolution efficiency on track. At ISON BPO in Accra, I handled support for 190+ customers daily, documented troubleshooting steps in CRM with 95% documentation accuracy, and resolved technical and account queries that helped improve customer retention. More recently at Prudential Life Insurance, I manage client communications across email, phone, and WhatsApp, using Google Suite and CRM tools for data entry, follow-up, and reporting—while helping clients understand products and policies and exceed team sales targets.