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Customer Support Associate
MCA graduate | Payment Operations experience | SQL, Excel, Power BI & Python | Targeting Data Analyst, Operations & MIS Executive roles.
IndiaCustomer Support Associate at Tech Mahindra Pvt. Ltd.
Processed customer requests related to payment transactions, refunds, and account issues while ensuring high accuracy. Managed incident escalations and maintained SLA compliance by coordinating with internal teams.
SQLCustomer EscalationPower BIEmail and Chat SupportData AnalysisBack Office OperationsData Management
Pursued a Master of Computer Applications degree from Chhatrapati Shahu Ji Maharaj University, Kanpur, from 2023 to 2025.
Pursued a Master of Computer Applications degree from Chhatrapati Shahu Ji Maharaj University, Kanpur, from 2023 to 2025.
Completed a Bachelor of Computer Applications degree from Chhatrapati Shahu Ji Maharaj University, Kanpur, from 2019 to 2022.
Completed a Bachelor of Computer Applications degree from Chhatrapati Shahu Ji Maharaj University, Kanpur, from 2019 to 2022.
Profile sourced from Himalayas.